Welcome to Nature Garden Store’s FAQ page! We’re here to help you with any questions you might have about our plants, shipping, payments, and more. Our goal is to make your gardening journey as smooth and enjoyable as possible.

Products & Plants

What types of plants do you specialize in?
We specialize in a wide variety of plants perfect for both indoor and outdoor gardens. Our collection includes air-purifying house plants, fruit trees (like apple, avocado, banana, cherry, and citrus trees), flowering shrubs (such as azaleas and camellias), patio plants, and hardy bushes (including blueberry and blackberry bushes).
Are your plants suitable for beginners?
Yes! We offer many carefree house plants and cold-hardy patio plants that are perfect for gardening newcomers. Each plant is carefully selected by our horticulture experts to ensure health and vitality, and we provide basic care instructions with every order.

Shipping & Delivery

Where do you ship?
We ship worldwide to gardening enthusiasts across the globe! However, due to customs restrictions, we are currently unable to ship to Asia and some remote areas.
What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping ($12.95): Handled by DHL or FedEx, delivered within 10-15 days after dispatch.
2. Free Shipping: Available for orders over $50, handled by EMS, delivered within 15-25 days after dispatch.
How are plants packaged for shipping?
We take great care in packaging your plants using sustainable materials whenever possible. Our specialized packaging includes breathable protective wrapping, moisture-retaining root ball protection, reinforced boxes designed for plant transportation, and temperature-regulating materials when necessary.
How long does order processing take?
We take 1-2 business days to carefully prepare your order. Our experts personally inspect each plant to ensure only the healthiest specimens are selected for shipping.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your plants’ journey from our nursery to your doorstep.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Returns & Refunds

What is your return policy?
We stand behind the quality of our plants. If you’re not completely satisfied with your purchase, please contact us within 15 days of receipt. Our customer care team will happily assist you with returns or replacements.
How do I initiate a return or replacement?
Please email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about your concern, and we’ll guide you through the process.

Contact Information

How can I contact you?
We’d love to hear from you! Please email us at [email protected] with any questions, concerns, or just to share your gardening stories. Our physical address is: Nature Garden Store, 62 Harry Place, Seattle, US 98101.

Thank you for trusting Nature Garden Store with your gardening journey. We’re not just delivering plants – we’re delivering dreams, one carefully packaged parcel at a time.